Shipping & Returns

Shipping

Continental U.S. and Canada

Shipping prices are variable based on location. Orders received by 12 noon Mountain Standard Time are shipped same-day. U.S. orders are shipped in tubes via FedEx Ground unless otherwise agreed in advance of the order. Canadian orders are shipped in tubes via FedEx International Economy. Orders shipped C.O.D. will reflect an additional charge based on current courier rates.

International Shipments

All international orders are shipped freight collect via FedEx International Economy unless otherwise specified in advance. Shipments to Freight Forwarders in the Continental U.S. are available via standard FedEx services. All international orders must be prepaid via MasterCard, VISA, or bank wire transfer in U.S. funds until an open account has been established.

Returns

Poems now charges a $50 restocking fee per order for returned items. Returns must be pre-approved by Poems and arrive in excellent condition in order to qualify for credit. Shipping charges for returns are the responsibility of the customer.